Thank you for shopping at MockupsBundle. Please read this policy carefully before making a purchase.
1. Digital Products
All products sold on MockupsBundle are digital files delivered via instant download. Due to the nature of digital products, once a file has been downloaded, the sale is considered final and non-refundable.
2. When Refunds May Be Considered
We may issue a refund at our discretion in the following situations:
– The file you received is corrupted, incomplete, or does not match the product description
– You were charged multiple times for the same order due to a technical error
– The product was never delivered or accessible after purchase
3. When Refunds Are Not Available
Refunds will not be issued in the following cases:
– You changed your mind after downloading the file
– You purchased the wrong product by mistake
– You lack the software required to open or edit the file (please check product compatibility before purchasing)
– The design did not meet personal expectations, style preference, or was not “as imagined”
4. How to Request a Refund
If you believe you’re eligible for a refund, contact us within 7 days of purchase at hello@mockupsbundle.com, including:
– Your order number
– A description of the issue
– Screenshots or files showing the problem, if applicable
We aim to respond to all refund requests within 2–3 business days.
5. Print Designs Category
Products in our Print Designs collection are digital design files only. MockupsBundle does not provide printing or shipping services. We are not responsible for print quality, color accuracy, or results produced by your own printer or manufacturer.
6. Chargebacks
Filing a chargeback with your bank or payment provider without first contacting us may result in your access to MockupsBundle being suspended. We encourage you to reach out to our support team first so we can resolve the issue directly.
7. Contact Us
For any questions about this Refund Policy, contact us at:
Email: hello@mockupsbundle.com
Business Name:MOCKUPSBUNDLE